Jobs for Dental Nurse-Reception- Customer Service in Gillingham - Invicta Staff Agency by NewJobsinKent.com

GENERAL SUMMARY:
My client , a global corporation worth over £4 billion requires enthusiastic, motivated dental nurses and receptionists to take calls relating to customer service and the sales of day to day dental products.
The processing of customer order and follow through of customer enquiries following quality control procedures to achieve set targets. Bonus will be made for targets met, full training will be given on JD Edwards system and promotion/other ooportunities are always readily available!


ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Answer all calls within 3 rings, in a polite friendly manner, introducing both the company and yourself. Focus on customers ensuring we provide excellent service to our customers.

2. Achieve a high level of accuracy on all orders, Up sell and cross sell on every order to increase both size and order value.

3. Maintain a professional manner when taking inbound calls, Identify and make contact with decision maker. Achieve objective when taking calls from customer with relevant offer/enquiry details. Record and update database where required.

4. Where necessary achieve and exceed Sales, Gross Profit and Lost Call targets as set by the Line Manager.

5. Process orders and enquiry’s following Quality Control Procedures. Ensure that all Quotations are dealt with recording the correct information and submitted by the deadline or on a timely basis.

6. Record and update customer database with relevant information. Ensure that all records are up to date, filed and easily assessable.

7. Carry out work willingly and well, receptive to new ideas and promote good atmosphere.

8. Ensure that all communication to customers both written and verbal maintains a high standard both in presentation and content.

9. Work as necessary to provide optimum cover to customers during office hours. Attend staff meetings, training courses, exhibitions and seminars as required.

10. Give support to team members assist other departments, as and when necessary.

11. Ensure that all reporting is done correctly and on a timely basis.

12. Be an enthusiastic team player at all times. Participate in special projects and perform other duties as required


Fun, friendly relaxed atmosphere environment but as expected professional at all times as liaising with Harley Street dentists and others more local etc.